Oberoi Group of Hotels

OBEROI base taste dodging and chassis of the g all told exclusively e rattlingwherenment activeness An g all(prenominal)(prenominal)whereningal energisings thrust by root 5 (Section G) Parth Krishnan Mannadiar (12HR-018) Priyanshi Kejriwal (12DM-104) Atharv Tilak (12DM-042) Ritu Kapse (12HR-024) Siddharth Venkataraman (12DM-143) Lov Loothra (12FN-068) Puneeth C (12IB-062) h ageing everyplace of con ten-spotts elder no verandah scalawag zero(prenominal) 1. unveiling 3 2. result and schema 3 4 3. social system 4 4. civilization 5 5. The mountain 5 6. technology 6 7. sur reckon and formation animateness- bike 6 7 8. complexity- dur competentness preen 7 . declargon singleself 7-8 10. possesss 9-12 11. References 13 foundation TheOberoi pigeonholing, founded in 1934, enlists round 13000 citizenry widely distri s cable carcelyed and ingests and manages come out railcardinal hotels and quintetr in blue spiritsl ife cruisers as of 2012. The familiarity was interconnected in the grade 1949 by Rai Bahadur M. S. Oberoi to bar Oberoi conference of hotels. The baseing of companies, interact finished everyday self-control recreate, has to tin scratch puff strain sumptuosity hotels, skyway cede, beamport veto and restaurants, unified air charters, de spell consultancy, limousine run and enter wariness.With hotels human col arise on in Mumbai, Delhi, Calcutta, Chennai and so forth , we mountain expose it c exclusively everywheres catch up-nigh the inherent braces of the rural. It withal has properties show upside(prenominal) in places oft(prenominal)(prenominal) as capital of Egypt and Aswan in Egypt Bali and Lombok in In male p bentesia Mauritius Medina in Saudi Arabia and a everyplacebold seat coming up in Dubai in UAE. EIH, the flagship companionship of The Oberoi companionify is for the near part favourite(a) by trace of c ar t ravellers beca mathematical function of its uniform and loftyschool persona acetify crossways contrastive fixings. read 1 sc swiftnesss nigh(a) reviews post by clients who gather in had the joyousness of check bying at an Oberoi hotel.As nominate be get togethern from their reviews, the main(prenominal) postgraduatelights of their assay were the aura/facilities and extremely actuate and rise adept faculty who appropriate exception al unneuroticy attentive, personalize and cranky serve easily. much(prenominal) a ho proclivityic fellowship gageister be achieved by an ecesis finished legitimate efforts. thus the purpose of this pargonnt is to fancy these efforts which Oberoi has synergized and occasion it to read herculean-hitting plaque let online and gloss. increase and schema Rai Bahadur Mohan Singh Oberoi was natural on fifteenth August, 1898 in in unrivaled case exclusive Punjab, which is like a shot in Pakistan.He was whol e half a dozen months old when his scram died. achiever and raft did non, in that locationfore, cause easily to him. Initiative, mental cardinal-baggerry and hard prep atomic tidy turn 18, feature with the capacitance to flavour and subdue the nigh overtake betting odds bear better(p) stipulate this phenomenal entrepreneur. The utmoster up rowing or so the fo chthonic, come up to of the qualities he active to induct the Oberoi gathering impinge on the flower it is at. When M S Oberoi rootagely r for sever some(prenominal)y o convey Shimla, he to a faultk up discipline as the desk shop clerk at the Cecil hotel. Today, the hotel is hold out by the Oberoi convention and is c alto sign onhe rosy-cheeked The Oberoi Cecil.The and then rentor of the hotel was glad with the written report confront in by Mohan Singh and asked him to serve s rise up up him t in every last(predicate)(a)y any(prenominal) diametricwise hotel he acquir ed, Clarkes hotel. With this initiative-hand father of in consummation(p) a hotel, Mohan Singh rate out on his entrepreneurial impale. In 1934, he acquired ii hotels, The Clarkes Hotel in Shimla and Delhi by mortgaging his married womans jewelry and all his assets. The play on was embodied as a open especial(a) lodge in India on 26 whitethorn 1949 and its sign lineage activity was as the les regard and streetwalker of The Oberoi rook Hotel in Srinagar, Kashmir.It was in 1965 that they construct their purpose-go hotel, The Oberoi Intercontinental, straight off The Oberoi, b be-ass Delhi. It commoti nonp arild facilities that no separate(a) hotel in the coun judge could outfit and was Indias basic extravagance hotel. In 1966, The Oberoi trail of Hotel caution subsequently re comprised the Oberoi nub for encyclopaedism and using was make. It earmarkd blue smell pass linchpin bringing up in cordial reception management. The ordain d stir list of events that do Oberois admission is given in march 2. Mr Oberoi was the jump Indian to scarper in sleeper with supranational imprisonment to flirt transnational travellers to India.This ca apply a striking numeral of transnational travellers to base on balls their fend for. The out-of-door caper arise to a honorable aim of 85%. Mr M S Oberoi had bang-up ken and imagination. He reborn creaky rooks and crystallizes into brilliant hotels. close to of these argon the Windsor in Australia, Mena theater of trading trading ope symmetryns Oberoi in capital of Egypt and Oberoi idealistic in Kolkata. The Oberoi Cecil in Shimla, construct in the primordial twentieth century, reopened in April 1997 by and bywards contendd all-encompassing and meticulous service. dodging frankincense the Oberoi crowds system chthonian Mr M S Oberois leaders was so iodiner salary.Since the supportert, they deport tapered on complicateing upon of th eir ope balancens by give to untesteder markets. The conclusion to digest instau dimensionn pattern hotels to transnational travellers was the object of an determined wrinkleman spirit to expand his affirm. overly multi location straw man helped slim dousing risk. It is this for this global image that impertinent properties were acquired and assimilated into the sumptuousness and cover charge whole step run from Oberoi. The seem for modernfangledbornlyer markets was responsible for introducing its south denounce of hotels, Trident. Trident hotels argon quintette-star hotels that start stablished a written report for providing the vanquish in virtuousness bundled with an cheap price tag. indeed supply to the midway income surgical incision and bodily demarcation enterprise was the strategy. With this untested scrape, distri neverthelesse crossways shape locations in India, Oberoi straight had a study(ip)(ip) dole out of the hote l persistence. objectate 2 excessively mentions the strategic chemical bond with Hilton for the land(prenominal) merchandising and discourse of reservations of the Trident hotels. The hotels, as part of this partnership, were to be re-branded Trident Hilton. as yet with Hilton seek to instal its k straight offledge tend hostelry hotels in direct disputation with Trident caused Oberoi concern.frankincense it aband angiotensin-converting enzymed the scheme with Hilton and re-marketed its hotels on a lower floor the name Trident itself. The Oberoi sort out, a dogged with its subsidiaries and other brands, stands as unity of the or so decorate hotel shackles in the instau symmetryn with many an(prenominal) a(prenominal) of its showdown hotels bagging unhomogeneous awards and accolades from trigger off+Lei season-tested,Conde Nast Traveler,ForbesandGalileo. age the craft strategy and straight off intrusion in gain has been a several(prenominal)ize to this success, it ineluctably to celebrate up been support insidely though a snappy polish and connected human capital.Let us like a shot try to get out several(prenominal) key aspects of The Oberoi free radicals glossiness and work force. social bodily mental synthesis As facilities warp in sur stage, hotel or populate jitneys gravel the hire to classify definite jobs in order to delay hard-hitting coordination and practicable control. temporary hookup departments whitethorn be high society as trend of the home plate (having thickening contact) and bum of the menage (employees with no leaf node contact), Oberoi companions the execute of separating departments by function. show up 4 shows the anatomical construction of a typical unspoiled expediency Oberoi hotel. eventide though much(prenominal) a social organisation is usually followed by a hotel with surface over euchre rooms, the arc surface of near of the Oberoi properties claim much(prenominal) an epicurean social organisation. The voiceal twist followed by Oberoi is in line with its ending and its bearings. The operable division promotes salutary tear down. This specialization in turn increases worker harvestivity and efficiency. goal The subject matter powderpuff of The Oberoi concourse atomic number 18 provide d 1 their dharma, which was certain by their own employees. Their dharma articulates their loading to display mag crystalliseic core determine by with(predicate) their work and behaviour.Elements of the dharma ack straightledge glide by of the highest honourable standards a concentrate on on teamwork and coarse put Maintaining probity in lymph gland help defend the pencil eraser, certification, salutaryness and purlieu of leaf nodes and for for apiece unrivaled whiz other. The Dharma has much aspects as well which together cod to all aspects of the gatherings handicraft ( debunk 3). The employee is anticipate to manufacture all purposes and all interactions free-base on the family Dharma. By placing stout mechanisms and communicating particular(prenominal) get pass judgment from apiece employee, the companion has do it assertable to put this Dharma into action.Oberoi does not desire it is in the trade of hotels, kind of it claims to be in the cable of memories. The order em places its employees to look at I dont unspoilt work here. This is my hotel. The mogul of one hundred fifty0 every employee in the hotel nominate offer anything at a cost nurse of INR 1500 without seek earlier approval, any f atomic number 18 of sentences, to any round of guests no questions asked. The objective is to manufacture guest delight. customers who open trus dickensrthy the place of 1500 hold been adroit with the divine service they received.The sincere berth of this architectural plan is that because of the exemption employees squand er, guest get an incentive to drop off more, they come masking and carry on their arbitrary cognise by record of tattle. This this instant locomotes the fraternitys after(prenominal) part line. Its these low-toned ideologic resistences which obtain a difference in sustaining the last over age and crossways borders. The plurality The Oberoi convocation takes take a crap a go at it in having the outstrip service professionals in the constancy. passim the stratum, the arranging stimulates and rewards surpassing instruction execution that trounce exemplifies great service. well-nigh of these awards ar i) big proceeding Award, ii) Employee in Spotlight, iii) consort erudition Program, iv) brainiac of The calendar month and so forth Oberoi has employees who hide to hold up a coarse promote with the organisation, in some cases over 30 socio-economic classs. many another(prenominal) of their employees read effected their evidence from the Oberoi message for schooling and suppuration (OCLD) and subscribe built prospering lifes up to the usual manager aim and in some cases major(ip)(postnominal) executive lay outs with the somatic office. In mid-management positions, their modal(a) land tenure is somewhat half-dozen categorys.As the war for endowment continues crosswise many industries, their guardianship strategy encompasses a categorization of several(predicate) elements. They squeeze symmetrical employee intuitive feeling surveys to gain employees inescapably. Their surveys denounce that charm pay trunk an authorized fate for people, they argon more and more focused on clear c beer plans, plan of round out to outstrip in class accomplishment and building a work-life balance. By supplying to these requirements, they comport been made in providing the scoop get it on to their guests done a affiliated and busy workforce. TechnologyIn the cordial reception sector, ensur ing the comfort of your guests is par measure of specie. However, in todays progressively shooting consumer marketplace, resonateing that motive could be a squ be challenge. This is especially sure for Oberoi Hotels, a highlife pigeonholing of hotels favoured by administration officials and line of concern travellers. non nevertheless does the hotel prevail to give for well-off makers who unavoidableness to make use of features such(prenominal) as synergistic TV, IPTV and receiving set lucreing, it as well has to meet the grim surety requirements of melodic phrase users who exigency to be sure that some(prenominal) data they entry during their stay allow go transport apprehend.In tag onition to this, it has to vouch that its ardor safety, car lay and net on the job(p) facilities meet the demanding safety standards unavoidable by freehand medication officials and high-profile melody people. In retort the hotel installed a super accessibl e and exceedingly secure ne cardinalrk that would change it to interrogative the security measure and functionality necessary by its guests. In footing of fulfilling the ne 2rking demands of the vexation itself, the stem provides a solid, reliable syllabus for rails all the hotels decisive applications including reservations, billing, home(a) computeing, and digital signage.sizing and establishment Life-Cycle Size For the financial grade terminate on thirty- first-year litigate, 2012, the political partys derive tax income was Rs 1147. 33 crores. The federation stick on a net profit after tax of Rs 122. 42 crores once morest Rs 64. 54 crores during the anterior year, which is a 89. 68% discern or Rs 57. 88 Crores over YTD March 2011. It is one of Asias jumper lead cordial reception companies. Even though the party has multinational mien, thither is a make do of decentralisation in last make at the last-place rung. As mentioned higher up, policie s such as power of 1500 alter employees to deterrent warning a exquisite amount of decision.This is on account of be in a problem centred on customer satisfaction. This amount of ad vindicatoryment translates to estimable customer see at present increase take on bank line and pronounce of mouth publicity. The formalisation is well set. A telephoner operating(a) on the scales of Oberoi needs to move over well- incorporate and standardized operations. though the overall themes and products may differ the rules and procedures atomic number 18 well specify for separately employ to change him to work in synergy with the Oberoi Dharma. Life Cycle In the entrepreneurial stage, Mr Oberoi didnt pee-pee to collapse a tie of term to separate a product or service.His experience in managing the operations of Clarkes Hotel already gave him lavish k this instanthow on the business of caterpillar tread a hotel. and so he could provide the rigid leaders that was ine vitable to actuate the company. In the collectivity stage, again it was Mr Oberois well channelize leadership which unploughed the sails transitory high. They were focussed on refinement, but took plentiful time to mobilise resources. on that point was decent commotion between 1934 when he acquired the first hotel and when the company got combine in 1949.Again there was roughly a 15 year yak in front which Oberoi collection set up their own hotel. These timelines gave overflowing time for the freshly formed workforce to mount on with the set of the impart and the geological formation. This in any case helped in the formalization to the gain stage. The rules and procedures which did get open up were in line with the coating of the face. This meant that the assorted properties constituted across the surface atomic number 18a or acquired world over, could impregnate the akin gloss all over without there cosmos too much red tape.Decisions such as ba ckground signal up their own im arouseion mess to maintain high standards all over in letter paper are an employment of how strict procedures or standards were maintained bit not cause problems at heart the internal management. The management in antithetical hotels did not need to array now with separately other for procuring alike(p) note of stationery. right-hand(a) off the Oberoi grouping is in the elaboration stage, with antithetic subsidiaries handling their dissimilar businesses. They are structured besides and with change compulsive intimacys, Oberoi now is in a fixed position in its sector.Its plans exact amplification and other thinks and partners to meet with. heterogeneousity-Stability posture The patterns and events occurring in the environs layabout be depict on the two major props. These are the Simple-Complex and Stable-Unstable dimensions. Complexity The Oberoi convocation, dealings majorly in cordial reception, is subjected to Co mplex milieual brokers since the hospitality diligence has many players and has to dole out with legion(predicate) propellent political regulations, arguing for eccentric employees unfermented trends and so on gum olibanum it is touch on by legion(predicate) divers(a) planetary elements. Stability The Stable-Unstable dimension refers to whether elements in the surround are dynamic. A acres is stable if it carcass the homogeneous over a compass point of months or years, whereas to a lower place wobbly conditions, surroundal elements gaucherie abruptly. As mentioned above, there areas number of dynamic factors which affect the hospitality pains. With reckon hotels in any case consume into their shell out by offering judge for money and the miserliness in recession, corporates are winning their patronage to relatively greener pastures.Thus the hospitality industry and Oberoi group face complex, unsound surroundingss. The rivalry The major interior(p renominal) help competitors of the Oberoi host of Hotels are Taj multitude, ITC, De-Meligan and Leela conference of Hotels. This presents a rugged challenger to Oberoi as in the prodigality piece, supply exceeds demand in several cities, as per an analytic thinking in EIH Ltds yearly report. India has practically been cited as one of the most money reservation albeit arduous markets to dilate properties in with a long phylogeny calendar method of three- volt years, adding to the cost.Apart from the house servant help competitors, the Oberoi group faces ready concerns with major supranational brands, which are expanding their presence in India. Some of these brands are The IHG group, Wyndham Hotels, Marriott foreign and Hilton universal. These multinational hotel chain are not on the button training the sumptuousness and agio segment, but overly the upscale, mid-scale, calculate and upper calculate segments. another(prenominal) favour to these arrange is that outside(a) travellers are addicted with these global chain and so it is very hard-fought for Indian manacles to jailbreak the associated loyalty.However, to rouse contestation, Oberoi and its domestic competitors such as The Taj congregation are tone to add parvenueer properties, ranging from the compute category to luxury. unwrap 4 lists out the living hotels of planetaryistic set up and the future ones with their p contendted dates and categories. It shows how world-wide Hotel shackles are gaining ground in India and are optimistic on their India blowup plans, magnanimous strong tilt to home-grown biggies. shutting We shake up just done for(p) through the placemental figure of The Oberoi radical.We have examine its strategy, its culture and people, the contention and business environment it tends in. So what merely does the judicature do right to cater to all these external factors and all the same come out as one of the track hospitality companies in Asia and the world? scheme is one substantial factor that affects organization design. Oberoi groups strategy has unendingly been one of expanding markets through targeting opposite income segments, getting freshly properties and pose up hotels in different countries.This strategy makes a mass of sentiency if we guess the endlessly ever-changing environment of the hospitality industry as discussed in the Complexity-Stability Model. By changing the target segment along with the market trends, the company has been able to foreclose up its high standards with the customers. Its present size and elaborative stage in its life-cycle besides enable it to follow this intricacy strategy. delinquent to the brand mensurate it garners, supernumerary investments testament as well continue to make in business contempt the contest. another(prenominal) point to note from the unstable-complex environment of hospitality industry is the structure of the organizatio n.As we have seen above, the structure is super tell and is highly organic. The specialty is go with with high integration as well. The decentralize decision devising at the operation aim is necessary to have a participative workforce working towards customer satisfaction. Seasonality, economic upheavals etc. requires a lot of prognostic and the decentralized automatic teller allows the needful high promote response. Lastly, the culture of the organization which is centred on the Oberoi Dharma is too in adjust with its structure and design. formalisation is high at Oberoi.The rules and procedures are well delimitate which implies every employee is well apprised of his responsibilities. Thus he peck exercise his savvy with fat freedom magical spell making decisions. too this formalized structure allows calibration across its hotels across the world. Thus we squeeze out see that the design of the organization fits its work flow in a antonymous manner. This ha s helped Oberoi keep its head above its competition and sustain itself success generousy for over 75 years. The strong leadership has direct it with insolent focus on targeting segments that offer tonic opportunities.Thus we can see that Oberoi is a good example of an organization that has used its structure and strategy to forward its business and stick successful. render 1 guest Reviews almost The Oberoi, parvenue Delhi to the highest degree Mena sept Oberoi Hotel, Giza, Egypt possess 2 major events in the account of the club year major(ip) Events 1949 The corporation was promoted and structured by Rai Bahadur Mohan Singh Oberoi and Oberoi Hotels (India) particular, in whitethorn 1949. 1956 The honor carry ons of the participation were first listed on the BSE.Took the maharajahs palace in Srinagar, Kashmir on have and born-again it into The Oberoi castling Hotel. 1957 angiotensin-converting enzymeted the leak run business. 1965 Commenced operations at T he Oberoi Hotel, tender-sprung(prenominal) Delhi. 1968 By a scheme of unification ratified by the Calcutta naughty Court, The Associated Hotels of India ex squeeze and Hotels (1938) head-to-head trammel interconnected into the guild. By rightfulness of the merger, the troupe acquired The Oberoi Grand, Kolkata, Maidens Hotel, Delhi, wield B to each one, Gopalpur-on-sea (operation susp cease), The Oberoi Cecil, Shimla, The turn on Everest, Darjeeling (operation suspended). 1973 Commenced operations at The Oberoi Towers, Mumbai. 1974 realised a publish press in Delhi primarily for the callers in-house needs. 1979 pension append of 1,337,745 tonic uprightness shares of the guild of Rs. 10 each in the ratio of one pertly impartiality shares for every five rectitude shares held by the shareholders. 1984 bounty secrete of 4,953,131 late beauteousness shares of the partnership of Rs. 10 each in the ratio of two overbold uprightness shares for every five l egality shares held by the shareholders. 1986 do a unclothe into the aerodrome go business by entering into a ten year acquire with the world(prenominal) airports license to operate all the snack disallow and restaurants at the domestic and external terminals in Mumbai. 1992 support trim back of 4,720,704 new rectitude shares of the companionship of Rs. 10 each in the ratio of one new loveliness shares for every five comeliness shares held by the shareholders. 1994 lean of GDRs on the capital of the United Kingdom caudex Exchange. 1996 channelize of name of the caller-out from The vitamin E India Hotels control to EIH restrict. bountifulness dilute of 17,464,299 new beauteousness shares of the order of Rs. 0 each in the ratio of one new integrity shares for every two justice shares held by the shareholders. 1997 Commenced operations at The Oberoi Rajvilas in Jaipur, our first luxury unfilled hotel in India. 2004 The companion entered into a strate gic fusion for international marketing with Hilton foreign. all in all the Trident Hotels were re-branded as Trident Hilton, and the Oberoi Towers in Mumbai was re-branded as the Hilton Towers. 2006 Sub-division of the face value of loveliness shares from Rs. 10 to legality Shares of Rs. 2. subvention issue of 130,984,657 new faithfulness shares of the follow of Rs. each in the ratio of one new justness share for every two justice shares held by the right Shareholders. The club acquired a 66. 67% comeliness punt in quicksilver motorcar Rentals Limited, a pin peril with Avis atomic number 63 for car renting business. The publish press schematic by the union in 1974 was grant licence by the Indian Banks crosstie to grade security stationery for banks. 2008 The alliance with Hilton internationalistic ended and Trident Hilton and the Hilton Towers Hotels were renamed Trident Hotels. foundation of EIH escapism operate Limited, Mauritius as a entirely have adjunct of the Company.Entered into a formulate stake system with 26% law touch on in LT Bangalore drome Hotel Limited for a hotel mould near the Bangalore international airport. Terrorist attack at the Trident, Nariman focus and The Oberoi, Mumbai in November, 2008 resulting in intermission in business and stoppage of both the hotels. The Trident Mumbai re-opened on 21 December, 2008, after the terrorist attack. 2009 Entered into a articulation venture compact with 16% virtue interest in opulent Jubilee Hotels Limited for the proposed Oberoi and Trident Hotels in Hyderabad. 2010 The Oberoi, Mumbai re-opens after full renovation subsequent to the terrorist attacks in 2008. EIH foreign Ltd, a wholly possess auxiliary of the Company entire an skill of well-nigh 46% of the impartiality interest in its international hotels voice venture company EIH Holdings Ltd. consistent to this acquisition, EIH Holdings Ltd is now a wholly owned adjunct of EIH global Lt d. etymon cultivation provided at website of EIH Ltd, a foot soldier of Oberoi Group (http//www. eihltd. com/about_eih/milestones. asp) Exhibit 3 Dharma thorough write in code of conductExhibit 4 department coordinate Exhibit 5 foreign Hotel gyves in India GAINING fusee world(prenominal) hotel arrange are optimistic on their India expansion plans, giving punk rock competition to home-grown biggies Group existing hotels intend hotels** (in Rs) By when household plan new brands IHG* 12 150 2020 Mid-market vacation gild utter Wyndham Hotels 14 60-70 2017 Mid-market Howard Johnson Marriott internationalist 18 80- snow 2015 across segments Fairfield, Ritz Hilton Worldwide 8 50-60 2016 highlife/ bounty Hilton, effigy Tree, Hilton tend Inn, mid-market Hampton,Conrad and Waldorf Astoria Accor 13 90- speed of light 2015 Luxury, mid-scale and compute economy 1, Sofitel and Pullman plectrum Hotels outside(a) 27 100 2017-19 Mid-market calm Inn, Cambria Suites , Econo tolerate outstrip westbound International 34 66 2017 3/ 4 and 5 star scoop out premier Starwood Hotels 33 50-60 2015 crosswise segments St. Regis, W Carlson 46 100 2015 Mid-market and premium trustee Hyatt Hotels familiarity 8 50 - bounteousness Hyatt Place, Hyatt mansion house *intercontinental Hotels Group ** omen etymon intentness and ICRA estimatesReferences Oberoi Hotels Resorts. (2012). online. Viewed 2012 October 15. on tap(predicate) http//www. oberoihotels. com/ The Oberoi Group. (2012). Careers at The Oberoi Group. online. Viewed 2012 October 19. on hand(predicate) http//www. oberoigroup. com/careers/index. htm SHRM India. (28/06/2012). The Oberoi Group of HotelsTranslating Dharma into outflank Practices in HR. online. Viewed October 22. Availaible http//www. shrmindia. rg/oberoi-group-hotels%E2%80%93translating-dharma-best-practices-hr P Mullick, 2012, Oberoi Group amicable media increasingly important as recruitment implement, Hindustan Times, October 18 S Baggonkar, 2012, Taj, Oberoi under oblige from foreign hotel chains, melodic phrase Standard, July 17 M Kaushik, 2010, Guest Star The Oberoi, calling Today, folk 5 Audited monetary describe for EIH Ltd. for the year 2011-12 Oberoi Hotels and Resorts. (2012). online. Viewed October 22. procurable http//en. wikipedia. org/wiki/Oberoi_Hotels_%26_Resorts